At Velvet Sip, we strive to provide you with the finest quality products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns:

  • You may request a return within [7/14] days of receiving your order.
  • Items must be unused, unopened, and in their original packaging.
  • Items must be in resalable condition without any damage.

Non-Returnable Items:

  • Opened or used bottles.
  • Items damaged due to misuse or negligence.
  • Sale items or promotional products (unless defective).

Return Process:

  1. Contact us at [Insert Email Address] within the return period with your order number and reason for return.
  2. Once approved, you will receive instructions on how and where to send the product.
  3. The customer is responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within [5-7 business days].
  • Shipping charges (if any) are non-refundable.
  • Delays in refund processing may occur depending on your bank or payment provider.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Please contact us within [48 hours] of delivery with photographs of the product and packaging.
  • We will arrange a replacement or a full refund, including shipping charges.

4. Cancellations

Orders can be canceled only if they have not yet been processed or shipped.

  • To cancel an order, contact us immediately at [Insert Email Address].
  • If the order has already been dispatched, cancellation will not be possible, and you will need to follow the return procedure.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order.